Last updated: June 2026
We send OTAN tea right across Australia, packed to arrive as fresh as the day it was sealed. Here's everything you need to know before you order.
Where we ship
We currently deliver Australia-wide, to every state and territory, including metro, regional and rural addresses. We ship to street addresses, PO boxes and Parcel Lockers.
International shipping isn't offered just yet. If you're ordering from outside Australia, contact us via our contact form and we'll see what we can arrange.
Shipping costs
- Free on all Australian orders of $75 or more.
- Flat $9.95 on Australian orders under $75.
All prices on our site are in Australian dollars (AUD) and include GST. Shipping is calculated on your order total before any delivery charge.
Dispatch time
Orders are usually dispatched within 1–2 business days of being confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or holiday are processed on the next business day.
Dispatch timings begin once your order is confirmed — you'll get an email confirmation as soon as your payment goes through at checkout.
Estimated delivery times
We send tea with Australia Post. Once your parcel is on its way, estimated delivery windows are roughly:
- Metro areas: 2–5 business days after dispatch.
- Regional and rural areas: 5–10 business days after dispatch.
Express Post options are available through Australia Post for faster delivery where the network reaches. These are estimates from the carrier, not guarantees — busy periods, weather and remote routes can add a little time.
Carrier & tracking
We ship via Australia Post, with both standard and express options. When your order is dispatched we'll email you a confirmation with tracking details so you can follow your parcel to your door.
Packaging
Your tea travels in sealed, resealable tins to keep it vivid and fresh, cushioned inside protective outer packaging. We're eco-minded about it: our tins are recyclable and we keep packaging to what's needed to protect the leaf, nothing more.
Delayed or lost parcels
Australia Post is reliable, but very occasionally a parcel is delayed or goes astray. If your tracking hasn't updated in a while, or your order hasn't arrived within the expected window, please get in touch via our contact form with your order number. We'll chase it up with the carrier and make it right.
Questions
Anything we haven't covered? Reach out via our contact form, or find us on Instagram @otanorganictea and Facebook OtanOrganic. You may also like our returns & refunds policy.